The Commonwealth Bank says the loss of 45 customer service jobs was directly linked to AI, but across the sector there have been thousands of jobs cut as AI use soars
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Two months ago, the Commonwealth Bank replaced 45 customer service workers with an artificial intelligence chatbot, creating the first cohort of Australian workers to officially be made redundant by AI.
Another CBA worker, Dhanushi Jayatileka, who was also recently made redundant, says she is one of many workers to unofficially lose her job to AI, in a trend that is reshaping the nation’s labour market behind closed doors.
Source: World news | The Guardian.
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